Support
StillThere is built and supported by a small team. The fastest way to reach a human is email — we read every message.
Before you write
Most questions are answered below. If yours isn't, please include the email address on your account, the device model and OS version (iOS 18 / Android 15), and the version of the app (Profile → About).
Common questions
I didn't get a password-reset / sign-in email.
Check your spam folder, then confirm the email address on your account. The reset link expires after one hour — request a fresh one from the sign-in screen.
I'm not receiving family activity notifications.
Open the app and visit Profile → Notifications. Make sure push is enabled both in the app and in your device settings (Settings → Notifications → StillThere). On Android, confirm both the "Family activity" and "Anniversary reminders" channels are not muted.
A voice recording won't upload.
Recordings under 25 MB upload over Wi-Fi or cellular. If a recording stalls, open Profile → Saved copies to confirm the draft is still on the device; it will retry automatically once the connection is stable. Recordings never leave the device before upload completes.
How do I add another family member?
Open the archive, tap the member list, and choose "Invite." We email a single-use link that is valid for seven days. Each archive can have up to 20 members on the current plan.
How do I leave a family archive?
Open the archive, tap your name in the member list, and choose "Leave archive." The archive's administrators will be notified. Memories and media you added stay in the archive for the remaining members.
How do I delete my account?
Visit /delete-account for the full breakdown, or open the app and go to Profile → Delete account. Deletion is permanent.
Reporting a bug
If the app crashed or behaved unexpectedly, the issue is already captured by Crashlytics with a symbolicated stack trace. Please still email support@stillthere.tunnxo.com with what you were doing when it happened — your description turns a stack trace into something we can fix.
Privacy or data requests
See our Privacy Policy for the formal data access, export, and deletion flows. The fastest path to deletion is the in-app flow described at /delete-account.
Response time
We aim to acknowledge support requests within two business days. Bug fixes ship on the regular release cadence; critical security or data-loss issues are pushed as fast-releases outside the normal schedule.
For the legal terms governing this service, see the Terms of Service.